Listed below are our most commonly asked questions,
along with their solutions.
This should hopefully speed up the response time to your particular
problem by pointing
you in the right direction for support.
My NT account has been locked out
Phone PC Support xxxxx or User Registration xxxxx.
How to I connect to a network printer ?
Click on START, Settings, Printers.
Double-click the 'add printer' icon. Click 'Next.'
From the displayed list, double-click the appropriate server -
xxxxxxxxxx (Printers 220+) xxxxxxxxxx
(Printers 001-219).
Double-click the number of the printer you wish to connect to.
How do I arrange for new software to be installed ?
Fill out a request for computer access form.
I get the message "The domain xxxxx is unavailable."
Cancel and close all messages (Click OK if that is the only option).
Press CTRL - ALT - DEL, select Shutdown, and restart the PC.
If this does not work, the PC may have been moved or disconnected.
Phone PC Support xxxxx.
How do I get a new computer ?
Phone PC Support on xxxxx who will be able to advise you on costs, delivery
timescales and answer any additional questions you may have.
Follow this link
for more information
I think I may have a virus on my PC, what should I do ?
Please refer to the information on our Norton
Anti-Virus page.
Our department has a new user starting, what should they do to get access
to the computer system ?
Please refer to the information
on this page.
Where can I find information on IT policies and guidelines ?
Please refer to the information on this page.